Return, Refund, and Cancellation Policy

RETURNS, REFUNDS & CANCELLATION POLICY

At Nota Fresh, we are committed to delivering pure, unadulterated, and fresh products. We take care to ensure that our products are prepared, packed, and delivered with appropriate quality and freshness standards.

Returns & Refunds Policy

No Returns

Due to the perishable and food nature of our products, purchases made through our online store cannot be returned after delivery.

Damaged or Expired Products

If you receive a product that is:

  • Damaged or broken during transit; or

  • Expired on the date of delivery or within 7 days of delivery,

you may contact us for a replacement or refund, subject to verification.

To initiate a replacement or refund request, please contact our support team and provide the relevant order details along with photographs or other supporting information, where applicable.

Timeframe for Replacement & Refund Requests

All requests relating to damaged, defective, or expired products must be raised within 2 days from the date of delivery.

Requests submitted after this period may not be accepted.

Cancellation Policy

Orders may be cancelled within 24 hours of placing the order, subject to the order not having already been processed, prepared, dispatched, or delivered.

To request cancellation, please contact us through the details provided below.

Any eligible refund for a cancelled order will be processed to the original mode of payment within 7–14 working days, subject to the processing timelines of the relevant payment service provider or bank.

Refund Processing

Once a refund is approved, the applicable amount will be processed through the original payment method used for the transaction.

The time taken for the amount to reflect in your account may vary depending on your bank or payment service provider.

Contact Us

For any return, replacement, refund, or cancellation-related assistance, please contact:

Nota Fresh
Email: care@notafresh.com
WhatsApp: 8056833321

We are committed to assisting our customers and addressing genuine product-related concerns promptly.