TERMS & CONDITIONS

Welcome to Nota Fresh. These Terms & Conditions (“Terms”) govern your access to and use of the Nota Fresh website, https://notafresh.com/, and your purchase of products through our website or other ordering channels operated by Nota Fresh.

By accessing our website, placing an order, making a purchase, or otherwise using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with these Terms, please do not use our website or place an order.

1. About Nota Fresh

Nota Fresh is engaged in the sale of food and related products through its website and other authorised ordering channels.

We aim to provide products that meet our stated product descriptions, quality standards, and applicable requirements.

2. Eligibility

By using our website or placing an order, you confirm that:

• You are legally capable of entering into a binding transaction under applicable law; and

• The information provided by you is accurate and complete.

If you are purchasing on behalf of another person or organisation, you confirm that you have the authority to do so.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, quantities, prices, availability, and other information displayed on our website are accurate.

However:

• Product appearance may vary slightly from photographs.

• Natural food products may vary in colour, texture, taste, aroma, or consistency from batch to batch.

• Product information may be updated from time to time.

• Minor variations that do not materially affect the product shall not constitute a defect.

We reserve the right to correct errors, update product information, or modify product specifications where necessary.

4. Product Availability

All products are subject to availability.

We reserve the right to:

• Limit the quantity of products available for purchase;

• Refuse or cancel an order;

• Discontinue a product;

• Modify product availability; or

• Restrict sales to particular locations,

at our discretion and subject to applicable law.

If an order is cancelled by us after payment has been received, the applicable amount will be refunded through the original payment method, subject to applicable payment-processing procedures.

5. Prices

Product prices displayed on our website are subject to change without prior notice.

The applicable price for an order is generally the price displayed at the time the order is placed, except where an obvious pricing, technical, or system error has occurred.

If an order has been placed due to an obvious pricing or system error, we reserve the right to cancel the order and provide a refund of any amount already paid.

6. Orders

An order placed through our website or other authorised ordering channels constitutes a request to purchase the selected products.

An order is subject to acceptance and availability.

We reserve the right to refuse or cancel an order, including where:

• Product availability is insufficient;

• Payment has not been successfully received;

• Incorrect or incomplete information has been provided;

• A pricing or technical error has occurred;

• We reasonably suspect fraudulent or unauthorised activity; or

• The order cannot be fulfilled for operational, legal, regulatory, or delivery-related reasons.

Where payment has already been received for an order that we cancel, the applicable amount will be refunded.

7. Customer Information

You are responsible for providing accurate information, including:

• Name;

• Mobile number;

• Email address, where applicable;

• Billing information;

• Delivery address; and

• Any other information required to fulfil your order.

Nota Fresh shall not be responsible for delays, failed deliveries, or additional costs arising from incorrect, incomplete, or inaccurate information provided by the customer.

8. Payment

Payments may be processed through third-party payment service providers.

By making a payment, you confirm that you are authorised to use the selected payment method.

Nota Fresh does not knowingly accept fraudulent, unauthorised, or unlawful transactions.

Where a payment is successfully received but an order cannot be fulfilled, the applicable refund will be processed in accordance with our Returns, Refunds & Cancellation Policy.

9. Cancellation

Orders may be cancelled within 24 hours of placing the order, subject to the order not having already been processed, prepared, dispatched, or delivered.

Cancellation requests must be made through our authorised contact channels.

Any eligible refund will be processed to the original mode of payment within the applicable processing period.

For complete details, please refer to our Returns, Refunds & Cancellation Policy.

10. Returns, Replacements & Refunds

Due to the perishable and food nature of our products, products delivered to customers are generally not eligible for return.

If a product is received damaged, broken during transit, or otherwise qualifies under our refund/replacement policy, the customer must report the issue within the specified timeframe and provide relevant supporting information, including photographs where applicable.

All returns, replacements, refunds, and cancellations are governed by our Returns, Refunds & Cancellation Policy, which forms part of these Terms.

11. Delivery

We will make reasonable efforts to deliver orders to the address provided by the customer.

Delivery timelines may vary depending on the customer's location, product availability, order processing, logistics, weather, transportation conditions, and other circumstances beyond our reasonable control.

A delivery may be delayed or unsuccessful due to:

• Incorrect or incomplete address;

• Customer unavailability;

• Failure to answer delivery calls;

• Restricted access to the delivery location;

• Adverse weather or transportation conditions;

• Operational or logistics issues; or

• Events beyond our reasonable control.

Where a delivery fails due to incorrect information or circumstances attributable to the customer, additional delivery arrangements or charges may apply where applicable.

12. Inspection Upon Delivery

Customers are encouraged to inspect products promptly upon delivery.

Any visible damage, leakage, breakage, incorrect product, or other delivery-related issue should be reported to Nota Fresh within the timeframe specified in our refund and replacement policy.

13. Food Product Responsibility

Customers are responsible for:

• Following storage instructions provided with the product;

• Following usage instructions, where applicable;

• Maintaining appropriate storage conditions after delivery;

• Checking product information and applicable declarations before consumption; and

• Informing us of any relevant food allergies or dietary requirements before placing an order where such information is material to the purchase.

Nota Fresh shall not be responsible for deterioration, spoilage, or other issues caused by improper storage, handling, misuse, or failure to follow provided instructions after delivery.

14. Allergies and Dietary Requirements

Our products may contain or come into contact with ingredients that may cause allergic reactions.

Customers with known allergies or specific dietary requirements should carefully review the product information and contact us before placing an order if clarification is required.

The customer is responsible for determining whether a product is suitable for their individual dietary requirements.

15. Website Use

You agree to use our website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities;

• Attempt to gain unauthorised access to our systems;

• Interfere with the operation or security of the website;

• Introduce viruses, malware, or other harmful code;

• Scrape, copy, reproduce, or commercially exploit website content without permission;

• Impersonate another person or entity;

• Submit false, misleading, or fraudulent information; or

• Use the website in any manner that may damage Nota Fresh or its customers.

We reserve the right to restrict or terminate access to users who violate these Terms.

16. Intellectual Property

All content appearing on the Nota Fresh website, including but not limited to:

• Logos;

• Brand names;

• Product photographs;

• Text;

• Graphics;

• Designs;

• Videos;

• Website layout;

• Product descriptions; and

• Other materials,

is owned by or licensed to Nota Fresh unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

17. Customer Reviews and User Content

If you submit reviews, comments, photographs, testimonials, feedback, or other content to Nota Fresh, you confirm that:

• The content is truthful to the best of your knowledge;

• You have the right to submit the content;

• The content does not infringe the rights of another person;

• The content is not unlawful, defamatory, abusive, obscene, fraudulent, or misleading; and

• The content does not contain malicious software or unauthorised personal information.

By submitting such content, you grant Nota Fresh a non-exclusive, royalty-free right to use, reproduce, publish, display, adapt, and distribute the content for legitimate business, promotional, and informational purposes, subject to applicable law.

We reserve the right to remove or refuse user content that violates these Terms or applicable law.

18. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect Personal Information.

The Privacy Policy forms part of these Terms.

19. Third-Party Services

Our website may use or provide access to third-party services, including payment gateways, delivery services, analytics services, hosting providers, communication services, and other technology providers.

Third-party services may be subject to their own terms and privacy policies.

Nota Fresh is not responsible for the independent acts, omissions, policies, or technical failures of third-party service providers, except to the extent required under applicable law.

20. External Links

Our website may contain links to third-party websites.

Such links are provided for convenience and do not necessarily constitute an endorsement or recommendation by Nota Fresh.

We do not control third-party websites and are not responsible for their content, availability, security, or privacy practices.

21. Errors and Corrections

Despite our reasonable efforts, the website may occasionally contain typographical errors, inaccuracies, omissions, outdated information, or technical errors.

We reserve the right to correct, modify, update, or remove such information at any time without prior notice.

This may include information relating to:

• Product descriptions;

• Prices;

• Promotions;

• Availability;

• Delivery charges;

• Product specifications;

• Website functionality; and

• Other commercial information.

Where an error materially affects an order, we reserve the right to cancel or modify the affected order, subject to applicable law.

22. Disclaimer of Warranties

To the extent permitted by applicable law, the website and its content are provided on an “as available” basis.

We do not guarantee that:

• The website will always be available;

• The website will be completely uninterrupted or error-free;

• All information will always be current or free from errors; or

• The website will be completely free from technical or security vulnerabilities.

Nothing in these Terms excludes any consumer rights, statutory warranties, or protections that cannot lawfully be excluded or limited.

23. Limitation of Liability

To the maximum extent permitted by applicable law, Nota Fresh shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services.

Our liability in relation to a particular product or transaction shall, where legally permissible, be limited to the amount actually paid by the customer for the affected product or transaction.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

24. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Nota Fresh, its owners, employees, representatives, and service providers from claims, losses, liabilities, damages, and reasonable expenses arising from:

• Your breach of these Terms;

• Your unlawful use of our website;

• Your misuse of products;

• Information or content submitted by you; or

• Your violation of the rights of another person.

This provision does not limit any rights or remedies available to you under applicable consumer protection laws.

25. Force Majeure

Nota Fresh shall not be responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters;

• Floods;

• Fire;

• Severe weather;

• Epidemics or pandemics;

• Government restrictions;

• Transportation disruptions;

• Strikes or labour disruptions;

• Power or telecommunications failures;

• Supply-chain disruptions;

• Acts of third parties; or

• Other events beyond our reasonable control.

We will make reasonable efforts to resume affected services when circumstances permit.

26. Suspension and Termination

We may suspend or terminate your access to our website or services where we reasonably believe that you have:

• Violated these Terms;

• Engaged in fraudulent or unlawful activity;

• Misused our website;

• Attempted unauthorised access; or

• Engaged in conduct that may harm Nota Fresh, its customers, or service providers.

Termination will not affect rights or obligations that accrued before termination.

27. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, where legally permissible.

The remaining provisions shall continue in full force and effect.

28. No Waiver

Failure by Nota Fresh to enforce any provision of these Terms shall not constitute a waiver of our right to enforce that provision in the future.

29. Changes to These Terms

We may modify or update these Terms from time to time.

The updated Terms will be published on this page with the revised effective date.

Your continued use of the website after the updated Terms are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

30. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law and the jurisdiction of competent consumer forums, authorities, and courts, disputes arising in connection with these Terms or transactions with Nota Fresh shall be subject to the jurisdiction of the competent courts at Tiruppur, Tamil Nadu, India.

Nothing in these Terms is intended to restrict any statutory rights or remedies available to consumers under applicable law.

31. Entire Agreement

These Terms, together with our Privacy Policy and Returns, Refunds & Cancellation Policy, constitute the terms governing your use of the Nota Fresh website and purchase of products from us, except where separate written terms expressly apply.

32. Contact Us

For questions, complaints, order-related concerns, or other communications regarding these Terms, please contact us:

Nota Fresh
Email: care@notafresh.com
WhatsApp: 8056833321
Website: https://notafresh.com/

We will make reasonable efforts to review and respond to customer concerns through our authorised communication channels.